At NEXTSPOOL, we aim to process and ship all orders the same day if the order was placed before 14-00. Otherwise within 1-2 business days. Shipping times depend on your location and the shipping method selected during checkout. On average, delivery times are:

• Domestic orders: 1-3 business days
• International orders: 3-7 business days

You’ll receive a tracking number once your order has been shipped, so you can follow your package’s progress. Please note that during peak seasons or promotional periods, there may be slight delays.

Our Return and RMA Policy

Once your order has been confirmed by our system, we are unable to change the shipping address. To avoid any issues, please double-check your shipping details before completing your order. If you notice an error right after placing the order, please contact our customer service team as soon as possible, and we’ll do our best to assist you before the order is processed.

Once your order has been shipped, we will send you an email with the tracking number and tracking information. You can use this number to follow the progress of your shipment directly on the carrier’s website. If you haven’t received the tracking email, please check your spam folder or contact our customer service team for assistance.

You can reach our customer support team through the following options:

• Email: Contact us at contact@nextspool.com, and we’ll get back to you within 24 hours.
• Phone: Call us at +48 58-881-00-78 during business hours for immediate assistance.

We’re here to assist you with any questions or concerns!

At NEXTSPOOL, we currently ship to all countries within the European Union (EU). If you’re located outside the EU, we unfortunately do not offer shipping at this time. However, we are always looking to expand our shipping options, so stay tuned for future updates!

We strive to pack all items in a single package whenever possible. However, if your order contains multiple items or large quantities, they may be shipped in separate packages to ensure safe and timely delivery. If your order is split into multiple shipments, you will receive separate tracking numbers for each package.